PRIVACY
POLICY

1. Introduction

At Lift Club Harrogate, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and keep your personal information secure when you use our website, book sessions, or become a member of our gym.

2. Information We Collect

We may collect and process the following data about you:

• Identity Data: First name, last name, and date of birth.
• Contact Data: Email address, telephone number, and postal address.
• Health & Fitness Data: Information regarding your fitness goals, medical history, injuries, and dietary requirements, which is necessary for us to safely coach you.
• Financial Data: Payment card details (processed securely via our third-party payment providers).
• Usage Data: Information about your visits to our website, session attendance, and interactions with our booking system (Glofox).

3. How We Use Your Information

We use your personal data to:

• Register you as a new member and manage your account.
• Process your payments and manage your bookings.
• Provide you with safe, tailored coaching and training plans.
• Communicate with you regarding your membership, timetable changes, and studio updates.
• Send you relevant marketing communications (only if you have opted in).

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is limited to those coaches and staff who have a business need to know.

5. Third-Party Services

We use trusted third-party providers to help us run Lift Club Harrogate smoothly. This includes our booking and membership management software (Glofox) and payment gateways (e.g., Stripe/GoCardless). These third parties have their own strict privacy policies and are only permitted to process your data for specified purposes in accordance with our instructions.

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

7. Your Legal Rights

Under data protection laws, you have rights including:

• The right to request access to your personal data.
• The right to request correction of your personal data.
• The right to request erasure of your personal data.
• The right to object to or restrict processing of your personal data.
• The right to withdraw consent at any time.

If you wish to exercise any of these rights, please contact us.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: